At Multilingual Connections, it’s our team that makes us the company we are today. Each team member brings their unique perspective and expertise – both professional and personal. This month we’re celebrating the fourth anniversary of our Chief Operating Officer, Mark Bishop. Mark joined Multilingual Connections after a 20-year career in nonprofit management. As the COO of the Multilingual Connections, Mark ensures the company runs smoothly and that our technology is safe and secure for all of our clients. 

Meet Mark, Our Chief Operating Officer

Mark Bishop Multilingual Connections

What’s your background?

Before MLC, I was the VP of Policy at a national nonprofit in Chicago. While the two jobs are so different, the skills required to oversee a nonprofit have lots of similarities to running a small business.

What are some of those similarities?

It’s mostly from the perspective of overseeing the broad aspects of the organization. Also, it’s the can-do attitude of your day-to-day work – for me and for my team – that’s necessary because ultimately, we are responsible for getting things done.

What do you like the most about working at MLC?

Easy – it’s the people. I get to work with fun, passionate and smart people every day. It’s great to come to work in an environment where people genuinely like each other. And with employees around the world, it’s fascinating to engage in cultural exchanges every day. 

Do you run into challenges when working with a global team?

Even the challenges of working across cultures is part of the fun of our work. We are very deliberate in trying to engage our culturally diverse employees, get their feedback, and incorporate their varied experiences. This helps us create a richer work environment for our employees and more successful outcomes for our clients. 

What values drive you?

At MLC, we really work intentionally to share our core values with our staff and clients alike, and it’s really worked well for us. Reminding ourselves that every day we must focus on developing trusting relationships, flexibility, personal growth and change, helps us remember that our work is about helping people connect. 

What are some of the ways you implement core values at work?

When we search for new team members, we use our core values to differentiate ourselves to prospective employees, as well as make them a part of our interview process. By discussing our core values with candidates, it helps us make sure our employees fit with our values. It may sound corny, but we have such a smart, driven and engaged team, and I think this is a significant reason that we have a great work culture.

What is your favorite book?

For books, I’m a sucker for a political thriller and historical fiction. I recently really enjoyed The First Conspiracy which brought those two genres together – a true story about an attempted plot to assassinate George Washington just before the American Revolutionary War. 

Do you have a favorite podcast?

As for podcasts, I listen to way too much news, but I also can’t wait for the next season of Malcolm Gladwell’s Revisionist History podcast to come out. He is so good at taking small issues and teasing out the most fascinating pieces. The episode about how McDonalds came to reformulate the oil in which they fry their french fries… fascinating! 

What do you like to do outside of work?

Outside of work, my wife and I are raising our 13-year-old son and renovating an old house. And when time permits, I like to run and play a little bit of guitar here and there (albeit poorly). 

If you could learn to do anything, what would it be?

For the past year, I’ve been trying to teach myself to walk on my hands, and I’ve failed. It’s driving me crazy! I can hold a handstand against the wall for 5+ minutes, but take away the wall and I fall on my face. I would love to be able to learn how to do this. Oh, and I’d also love to be really good at guitar. Currently, my guitar skills are only slightly better than my hand-walking.

Mark Secret Talent

Do you have a secret talent?

I am a Google Sheets nerd, and most of my friends have no idea. I love creating complex spreadsheets with scripting and automation that help make workflows more efficient. Really, I enjoy working with Google Sheets and I’m good at it. I just don’t talk about it much at the risk of putting people to sleep. So maybe it’s not a secret talent, but it’s one that I tend to keep close to my vest.

What’s the best meal you’ve ever had?

When I worked for the national nonprofit, part of my work was to support efforts to improve the quality of school food in the US. In this context, I had the opportunity to attend the James Beard Foundation Leadership Awards ceremony, where they served a roasted apple soup as an appetizer. To this day I still remember how the flavor of that soup exploded in my mouth with each spoonful. I’m hungry just thinking about it.

We congratulate Mark on his anniversary and thank him for always helping us with Google Sheets questions and for spontaneous handstand competitions in the office! But, just as important (maybe a little more important), we thank him for ensuring our operations run smoothly and we can deliver high-quality human translation services.

Leading a Successful Global Team

June 29, 2020

This month we would like to introduce Mariela, a Team Lead at Multilingual Connections. Mariela joined our team as a Transcription Project Manager with many years of experience in multimedia and translation under her belt. And over the last six years, she has worked on hundreds of creative projects and has contributed immensely to our …

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Black Lives Matter: Amplifying Global Voices

June 12, 2020

Multilingual Connections is committed to being an inclusive environment and helping global voices be heard. We stand in solidarity with the Black community against systemic racism, oppression and police brutality, and we are committed to amplifying the voices of those who have long been unheard and working to affect positive change in our country and …

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“Translation is a Combination of Variety, Novelty, and Challenge”

June 2, 2020

At Multilingual Connections, we work with hundreds of talented linguists across the globe who are experts at translation, transcription, subtitling, and more. How do we pair each project with the best linguist for the job? We take into consideration their native language, region, and area(s) of expertise to achieve the highest quality of linguistic accuracy …

“Translation is a Combination of Variety, Novelty, and Challenge” Read More »

How to Record Virtual Calls for Transcription

May 21, 2020

As a result of the pandemic, many companies have moved their employees from office workspaces to working from home indefinitely. So, instead of hopping into a company conference room for a department meeting or a manager’s office for a one-on-one check-in, team members are now going virtual with their meetings and other workplace needs.

Building Language Quality at Multilingual Connections

May 11, 2020

At Multilingual Connections, all of our team members bring their perspective and experience to the process  – both professionally and personally. This month we would like to introduce Osvaldo de la Torre, a Language Quality Manager at Multilingual Connections. Osvaldo joined our team as a Spanish editor and has worked on hundreds of projects over …

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Becoming a Translator: More Freedom and Opportunity

May 6, 2020

Multilingual Connections works with hundreds of talented linguists across the globe who are experts at translation, transcription, subtitling, and more. To reward the linguists who go above and beyond, we recognize one “Linguist of the Month” based on their exceptional quality, reliability, and their general amazingness. 

Engaging Our Global Team Part 2: COVID Connections

April 30, 2020

With half our team based in the Chicago area and half global, engaging our remote team has always been top of mind. In late December of last year, we shared a blog about our white elephant gift exchange across eight countries as an example of how we’re working to keep everyone engaged, connected and having …

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Anti-Tips for Working from Home

April 15, 2020

Recently, tons of organizations have been sharing tips for working from home. But, as our team members know, even when we try our hardest to follow even the best advice, we’re still prone to making mistakes along the way. That’s why we put together a list of the best anti-tips for being productive while working …

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Elizabeth Dumitrescu: Leading Your Team Remotely

April 6, 2020

At Multilingual Connections, each team member brings their unique perspective and experience to the table  – both professionally and personally. This month we would like to introduce Elizabeth Dumitrescu, a Team Lead at Multilingual Connections. Liz joined the MLC team as a project manager and has worked on hundreds of accounts over the last 5 …

Elizabeth Dumitrescu: Leading Your Team Remotely Read More »

Multilingual Connections Celebrates Its 15th Anniversary

March 24, 2020

EVANSTON, IL (March 24, 2020) – Multilingual Connections, a leading global language solutions company in the Chicago area that provides professional translation, transcription and multimedia localization services, announced its 15th anniversary. 

Our Clients

Your Success is Our Success

We succeed when we help you understand, engage and grow your audience – and accomplish your business goals.

Relationships, Not Just Transactions

Sometimes you’re going to want to pick up the phone with questions, schedule a video chat or meet in person, and we welcome it!

Let us be your trusted partner

We believe in building long-term partnerships and finding the right solutions for your needs. We value our clients as partners and appreciate the trust they place in us.

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Office Location

Multilingual Connections
847 Chicago Ave Ste 250
Evanston, IL 60202, USA

Tel: +1-877-292-5264
Tel: +1-773-292-5500
Email: contact@mlconnections.com

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