AT&T just rolled out a program to support their limited-English-speaking consumers. They are offering free live over-the-phone interpretation services to help them access banking, insurance, telephone, and other vital business services. They are currently offering this service in Indiana and California. It’s a really interesting outreach that can help many people trying to get basic and necessary services. For more information click here.
Some of the statistics they quote include:
GROWING LANGUAGE-SUPPORT NEEDS
- 43.9 – Percent of Los Angeles County residents that are of Hispanic decent. 12.3 percent of the county’s residents are of Asian decent. (Los Angeles County)
- 140 – number of countries represented by Los Angeles’ multilingual population. (LACVB)
- 1,000,000 – number of legal permanent residents that immigrated to the United States in 2005 (U.S. Citizenship and Immigration Services)