Security - Multilingual Connections

Multilingual Connections ensures confidentiality and security of your data at all stages of our language process. We use secure file-sharing and data transmission methods and satisfy the standard requirements of local laws and regulations.

Nondisclosure

Everyone working at Multilingual Connections is bound by a nondisclosure agreement, including our full-time employees and our independent contractors. Your information and materials will never be shared with anyone outside of the specific individuals assigned to work on your project.

Security Awareness and Training

The entire Multilingual Connections staff receives security and data awareness training at a minimum of twice per year. This means that all full-time employees, from associate to executive, are compliant with company-wide security protocols and responsibilities.

Rigorous Data Security Measures

Multilingual Connections takes seriously your need for confidentiality and ensures all data is handled securely. Access to your files is only granted to individuals who have specific business needs (project managers, translators, editors). All client data is transferred via secure file transfer protocols and encrypted when data is being stored. Multilingual Connections has physical and logical procedures in place so that all digital and paper records are secured. All critical systems and servers are based in North America and accessible only by authorized staff.

Multilingual Connections uses only software that is currently supported and updated by the developer. Our data redundancy plans mean your data is secure in case of disaster while we minimize operational disruptions.

Data Retention Policy

Multilingual Connections retains client project data for 12 months unless otherwise requested. After that period all data is securely deleted from our servers. Other data, such as signed contracts and financial ledgers, is kept for 7 years or as required by law. All contractors are required to delete files from any personal equipment within 30-days after project completion or less depending on client requirements.